Privacy Policy

Carpet Cleaning in Sunshine Coast ("we", "us", "our") is committed to protecting the privacy of visitors to carpetcleaninginsunshinecoast.com.au and customers who use our carpet and end-of-lease cleaning services across the Sunshine Coast region. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you interact with our website or request a quote or booking:

• Name, phone number and email address
• Property address or suburb for service delivery (we are a service-area business and do not operate from a fixed retail premises — we service all Sunshine Coast suburbs)
• Booking details, including preferred service date, property type and cleaning requirements
• Payment information, where provided directly to us or via a third-party payment processor
• Correspondence you send us, including via email, phone, contact forms or online chat
• Technical data such as IP address, browser type and pages visited, collected automatically via cookies and analytics tools

2. How We Collect Information

Personal information is generally collected directly from you when you complete a quote request or booking form on our website, contact us by phone or email, or engage our cleaning services. We may also collect limited technical information automatically through website analytics and cookies.

3. How We Use Your Information

We use personal information to:

• Provide quotes and carry out booked cleaning services
• Communicate with you about bookings, rescheduling or service follow-up
• Process payments and maintain business records
• Respond to enquiries, feedback or complaints
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations

We do not use your personal information for any purpose other than those set out above without your consent, unless required or authorised by law.

4. Disclosure of Information

We do not sell or rent personal information. We may disclose personal information to:

• Our staff and subcontractors directly involved in delivering your booked service
• Trusted third-party service providers who support our business operations, such as payment processors, booking software providers, or website/IT hosting providers
• Real estate agencies or property managers, but only where a booking has been made in connection with an end-of-lease clean for a property they manage
• Government bodies or authorities where required by law

Any third party we share information with is required to handle it securely and only for the purpose for which it was provided.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve functionality. You can disable cookies through your browser settings, though this may affect some website features.

6. Data Storage and Security

We take reasonable steps to protect personal information collected while providing Carpet Cleaning in Sunshine Coast services from misuse, interference, loss, and unauthorised access, modification or disclosure.Information is stored electronically using secure, password-protected systems. While we take reasonable precautions, no method of electronic storage or transmission is completely secure.

7. Access and Correction

You may request access to the personal information we hold about you, or request that we correct any inaccurate information, by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required to meet legal, accounting or reporting obligations.

9. Complaints

If you believe your privacy has been breached, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

• Carpet Cleaning in Sunshine Coast
• Website: carpetcleaninginsunshinecoast.com.au
• Phone: (07) 5227 8577
• Email: info@carpetcleaninginsunshinecoast.com.au
• Service area: All Sunshine Coast suburbs
• ABN: 80685493065